Occupations · Management

Social and Community Service Managers

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

O*NET 30.3 Database (USDOL/ETA) · occupation code 11-9151.00

$78,240median annual wage, May 2024

195,490people employed, United States

▲ 6.4%projected change, 2024→2034

18,600openings a year, incl. replacements

What it pays

A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.

BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage

Pay over time

Median up 72% between 2003 and 2024, before inflation. The band shows the 10th to 90th percentile.

BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.

Where the jobs are

Metro area	Median wage	Employed
New York-Newark-Jersey City, NY-NJ-PA	$98,300	14,790
Los Angeles-Long Beach-Anaheim, CA	$77,390	13,810
Boston-Cambridge-Newton, MA-NH	$80,890	5,170
Chicago-Naperville-Elgin, IL-IN-WI	$76,940	4,980
San Francisco-Oakland-Hayward, CA	$90,820	4,860
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	$77,920	4,610
Minneapolis-St. Paul-Bloomington, MN-WI	$84,730	3,510
Washington-Arlington-Alexandria, DC-VA-MD-WV	$97,200	3,090
Dallas-Fort Worth-Arlington, TX	$75,400	2,890
Atlanta-Sandy Springs-Roswell, GA	$77,500	2,770
Houston-The Woodlands-Sugar Land, TX	$67,980	2,760
San Diego-Carlsbad, CA	$79,050	2,640

BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation

Typical education to enter: Bachelor's degree · BLS Employment Projections 2024–34

What people in this job actually do

Ordered by how important the work is rated.

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Direct activities of professional and technical staff members and volunteers.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
Recruit, interview, and hire or sign up volunteers and staff.
Research and analyze member or community needs to determine program directions and goals.
Implement and evaluate staff, volunteer, or community training programs.
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

O*NET 30.3 task ratings, importance scale

Skills that matter most

Importance, rated 1 to 5.

Monitoring3.9

Active Learning3.9

Critical Thinking3.9

Active Listening3.9

Speaking3.8

Writing3.8

Reading Comprehension3.8

Learning Strategies3.6

Mathematics2.6

Science2.2

O*NET 30.3 skills, importance scale

Software and tools

A dot marks what O*NET flags as in demand.

Microsoft Access●Microsoft Excel●Microsoft Office software●Microsoft Outlook●Microsoft PowerPoint●Microsoft Project●Microsoft Word●Blackbaud The Raiser's EdgeClient information databasesCorel QuattroProCorel WordPerfect Office SuiteFileMaker ProFinancial accounting softwareHealthcare common procedure coding system HCPCSIBM Lotus 1-2-3Microsoft DynamicsMicrosoft PublisherMicrosoft Visual FoxProOracle ReportsPointClickCare healthcare softwareWeb browser software

O*NET 30.3 software skills · hot-technology flag

What this work is actually like

Conditions rated against the average across all occupations — only what makes this job different is listed.

4 / 5Considerable preparation — a four-year degree plus several years in the field.

O*NET 30.3 Job Zones

Working conditions that stand out

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets−2.0 below average

Exposed to Contaminants−1.1 below average

In an Enclosed Vehicle or Operate Enclosed Equipment+1.1 above average

E-Mail+1.0 above average

Written Letters and Memos+1.0 above average

Exposed to Hazardous Equipment−1.0 below average

Indoors, Not Environmentally Controlled−1.0 below average

O*NET 30.3 work context, frequency scale · observed 2018-08

How people actually get in

Share of workers by the education they hold.

Bachelor's Degree50%

Master's Degree24%

Associate's Degree (or other 2-year degree)8%

Post-Master's Certificate - awarded for completion of an organized program of study; designed for people who have completed a Master's degree but do not meet the requirements of academic degrees at the doctoral level.8%

O*NET 30.2 education, training and experience · observed 2018-08

What kind of person the work suits

Occupational interest profile, rated 1 to 7.

Enterprising7.0

Social5.4

Conventional4.2

O*NET 30.2 occupational interests (RIASEC)

What you take with you

Skills rated for how well they transfer into other occupations.

Service Orientation4.0

Social Perceptiveness4.0

Management of Personnel Resources3.9

Coordination3.9

Judgment and Decision Making3.9

Complex Problem Solving3.9

Time Management3.9

Systems Analysis3.8

O*NET 30.3 transferable skills, importance scale

Knowledge the work draws on

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePsychologyEducation and TrainingPersonnel and Human Resources

Abilities it leans on

Oral ExpressionOral ComprehensionProblem SensitivityWritten ComprehensionSpeech ClarityDeductive Reasoning

O*NET 30.3 abilities and knowledge, importance scale

How this job is advertised

The same work is posted under many titles — this is what to search for.

Club ManagerCase ManagerProgram ManagerParole DirectorWelfare ManagerWelfare DirectorCasework DirectorNonprofit ManagerProgram SupervisorNonprofit DirectorGroup Home ManagerScout Work DirectorBorough CoordinatorProgram Coordinator

O*NET 30.3 job titles reported for this occupation

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What changed since 2015

Comparing O*NET release 20.1 (2015-10-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning. 1 entries that were only relabelled between releases are left out.

Now listed 8

+Microsoft Project+Corel WordPerfect Office Suite+Microsoft Publisher+Microsoft Dynamics+PointClickCare healthcare software+Healthcare common procedure coding system HCPCS+Web browser software+Blackbaud The Raiser's Edge

No longer listed 3

−Corel WordPerfect software−Internet browser software−Presentation software

Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.

O*NET 30.3 related occupations

Also called

Club ManagerCase ManagerGrant OfficerGrant ManagerField DirectorWelfare ManagerProgram ManagerDistrict LeaderWelfare OfficerBureau DirectorHealth DirectorScout Executive

O*NET 30.3 alternative titles

The same work in Europe

ESCO occupation	ISCO	Match
social services manager	1344.1	exact
public housing manager	1344.1.1	broader
social work supervisor	2635.3.23	broader
social security administrator	1213.2.1	broader
youth centre manager	1344.1.2	broader
cultural policy officer	2422.10.3	broader
enterprise development worker	2635.3.12	broader
humanitarian advisor	2422.6	broader
youth programme director	1344.1.3	broader

Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)

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