Occupations · Healthcare Practitioners and Technical

Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

O*NET 30.3 Database (USDOL/ETA) · occupation code 29-2099.08

What people in this job actually do

Ordered by how important the work is rated.

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.
Maintain knowledge of community services and resources available to patients.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

O*NET 30.3 task ratings, importance scale

Skills that matter most

Importance, rated 1 to 5.

Active Listening4.1

Reading Comprehension3.9

Speaking3.9

Critical Thinking3.6

Writing3.2

Active Learning3.2

Monitoring3.1

Learning Strategies2.8

Mathematics2.0

Science1.9

O*NET 30.3 skills, importance scale

Software and tools

A dot marks what O*NET flags as in demand.

Admissions, discharge, and transfer ADT softwareCareOne CareEnsureComplaint management softwareCorel WordPerfect Office SuiteCustomer Expressions i-SightData entry softwareDatabase softwareElectronic medical record EMR softwareEpic EpicCare Inpatient Clinical SystemEpic Systems softwareFaceTimeHealthcare common procedure coding system HCPCSIBM NotesManhattan Cross Cultural Group Quality InteractionsMedical condition coding softwareMedical procedure coding softwareEpic Systems●Google Docs●Henry Schein Dentrix●MEDITECH software●Microsoft Access●Microsoft Excel●Microsoft Office software●Microsoft Outlook●Microsoft PowerPoint●Microsoft Windows●Microsoft Word●eClinicalWorks EHR software●

O*NET 30.3 software skills · hot-technology flag

What this work is actually like

Conditions rated against the average across all occupations — only what makes this job different is listed.

3 / 5Medium preparation — vocational training or an associate degree, plus 1–2 years of work.

O*NET 30.3 Job Zones

Working conditions that stand out

Exposed to Disease or Infections+2.0 above average

Deal With External Customers or the Public in General+1.5 above average

Exposed to Contaminants−1.3 below average

Importance of Repeating Same Tasks+1.3 above average

Indoors, Not Environmentally Controlled−1.2 below average

Exposed to Hazardous Equipment−1.2 below average

Spend Time Sitting+1.1 above average

O*NET 30.3 work context, frequency scale · observed 2020-08

How people actually get in

Share of workers by the education they hold.

High School Diploma - or the equivalent (for example, GED)27%

Master's Degree23%

Bachelor's Degree15%

Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)12%

O*NET 30.2 education, training and experience · observed 2020-08

What kind of person the work suits

Occupational interest profile, rated 1 to 7.

Social6.6

Investigative4.1

Conventional3.8

O*NET 30.2 occupational interests (RIASEC)

What you take with you

Skills rated for how well they transfer into other occupations.

Social Perceptiveness4.0

Service Orientation4.0

Coordination3.9

Persuasion3.6

Time Management3.4

Complex Problem Solving3.2

Judgment and Decision Making3.2

Negotiation3.0

O*NET 30.3 transferable skills, importance scale

Knowledge the work draws on

Customer and Personal ServiceMedicine and DentistrySociology and AnthropologyAdministrativePsychologyAdministration and Management

Abilities it leans on

Oral ComprehensionOral ExpressionSpeech ClarityNear VisionSpeech RecognitionDeductive Reasoning

O*NET 30.3 abilities and knowledge, importance scale

How this job is advertised

The same work is posted under many titles — this is what to search for.

RegistrarCase ManagerCare NavigatorPatient PartnerAdmitting ClerkClinical LiaisonPatient AdvocatePatient NavigatorIntake SpecialistPatient RegistrarPatient CoordinatorPatient OmbudspersonHealthcare RegistrarAccess Representative

O*NET 30.3 job titles reported for this occupation

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What changed since 2020

Comparing O*NET release 25.1 (2020-11-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning. 1 entries that were only relabelled between releases are left out.

Now listed 6

+FaceTime+Henry Schein Dentrix+eClinicalWorks EHR software+Epic Systems software+Microsoft Exchange+Electronic medical record EMR software

No longer listed 3

−Spreadsheet software−Word processing software−Microsoft Exchange Server

Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.

O*NET 30.3 related occupations

Also called

Care NavigatorAdmitting ClerkPatient PartnerClinical LiaisonPatient AdvocatePatient RegistrarPatient NavigatorIntake SpecialistPatient CoordinatorHealthcare RegistrarRegistrarCase Manager

O*NET 30.3 alternative titles

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