Occupations · Personal Care and Service
Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
O*NET 30.3 Database (USDOL/ETA) · occupation code 39-3031.00
What it pays
A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.
BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage
Pay over time
Median up 112% between 2003 and 2024, before inflation. The band shows the 10th to 90th percentile.
BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.
Where the jobs are
| Metro area | Median wage | Employed |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ-PA | $36,440 | 7,370 |
| Los Angeles-Long Beach-Anaheim, CA | $35,900 | 7,280 |
| Dallas-Fort Worth-Arlington, TX | $27,880 | 4,530 |
| Chicago-Naperville-Elgin, IL-IN-WI | $30,490 | 3,400 |
| Las Vegas-Henderson-Paradise, NV | $28,020 | 3,350 |
| Houston-The Woodlands-Sugar Land, TX | $27,500 | 3,040 |
| Phoenix-Mesa-Scottsdale, AZ | $31,090 | 2,860 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $35,360 | 2,690 |
| Denver-Aurora-Lakewood, CO | $36,660 | 2,270 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $28,800 | 2,260 |
| Seattle-Tacoma-Bellevue, WA | $41,730 | 2,240 |
| Boston-Cambridge-Newton, MA-NH | $35,250 | 2,110 |
BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation
Typical education to enter: No formal educational credential · BLS Employment Projections 2024–34
What people in this job actually do
Ordered by how important the work is rated.
- Greet patrons attending entertainment events.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Lead tours and answer visitors' questions about the exhibits.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Manage inventory or sale of artist merchandise.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
O*NET 30.3 task ratings, importance scale
Skills that matter most
Importance, rated 1 to 5.
O*NET 30.3 skills, importance scale
Software and tools
A dot marks what O*NET flags as in demand.
O*NET 30.3 software skills · hot-technology flag
What this work is actually like
Conditions rated against the average across all occupations — only what makes this job different is listed.
O*NET 30.3 Job Zones
Working conditions that stand out
O*NET 30.3 work context, frequency scale · observed 2015-07
How people actually get in
Share of workers by the education they hold.
O*NET 30.2 education, training and experience · observed 2015-07
What kind of person the work suits
Occupational interest profile, rated 1 to 7.
O*NET 30.2 occupational interests (RIASEC)
What you take with you
Skills rated for how well they transfer into other occupations.
O*NET 30.3 transferable skills, importance scale
Knowledge the work draws on
Abilities it leans on
O*NET 30.3 abilities and knowledge, importance scale
How this job is advertised
The same work is posted under many titles — this is what to search for.
O*NET 30.3 job titles reported for this occupation
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What changed since 2015
Comparing O*NET release 20.1 (2015-10-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning.
Now listed 5
Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.
Related jobs
O*NET 30.3 related occupations
Also called
O*NET 30.3 alternative titles
The same work in Europe
| ESCO occupation | ISCO | Match |
|---|---|---|
| usher | 9629.7 | broader |
| amusement and recreation attendant | 9629.2 | broader |
| ticket issuing clerk | 5230.3 | broader |
| attraction operator | 9629.3 | broader |
| doorman/doorwoman | 9621.1 | broader |
| ticket sales agent | 4221.2 | broader |
| cloak room attendant | 9629.4 | broader |
Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)
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