Occupations · Sales
Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
O*NET 30.3 Database (USDOL/ETA) · occupation code 41-2021.00
What it pays
A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.
BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage
Pay over time
Median up 118% between 2003 and 2024, before inflation. The band shows the 10th to 90th percentile.
BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.
Where the jobs are
| Metro area | Median wage | Employed |
|---|---|---|
| Los Angeles-Long Beach-Anaheim, CA | $38,420 | 26,410 |
| New York-Newark-Jersey City, NY-NJ-PA | $45,260 | 17,690 |
| Dallas-Fort Worth-Arlington, TX | $36,200 | 12,830 |
| Seattle-Tacoma-Bellevue, WA | $48,550 | 10,570 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $38,470 | 9,350 |
| San Francisco-Oakland-Hayward, CA | $45,260 | 9,030 |
| Chicago-Naperville-Elgin, IL-IN-WI | $36,820 | 8,870 |
| Denver-Aurora-Lakewood, CO | $45,230 | 8,240 |
| Houston-The Woodlands-Sugar Land, TX | $35,700 | 7,720 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $45,410 | 6,860 |
| Riverside-San Bernardino-Ontario, CA | $38,810 | 6,390 |
| Atlanta-Sandy Springs-Roswell, GA | $37,540 | 6,310 |
BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation
Typical education to enter: No formal educational credential · BLS Employment Projections 2024–34
What people in this job actually do
Ordered by how important the work is rated.
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Answer telephones to provide information and receive orders.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Rent items, arrange for provision of services to customers, and accept returns.
- Inspect and adjust rental items to meet needs of customer.
- Keep records of transactions and of the number of customers entering an establishment.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
O*NET 30.3 task ratings, importance scale
Skills that matter most
Importance, rated 1 to 5.
O*NET 30.3 skills, importance scale
Software and tools
A dot marks what O*NET flags as in demand.
O*NET 30.3 software skills · hot-technology flag
What this work is actually like
Conditions rated against the average across all occupations — only what makes this job different is listed.
O*NET 30.3 Job Zones
Working conditions that stand out
O*NET 30.3 work context, frequency scale · observed 2019-08
How people actually get in
Share of workers by the education they hold.
O*NET 30.2 education, training and experience · observed 2019-08
What kind of person the work suits
Occupational interest profile, rated 1 to 7.
O*NET 30.2 occupational interests (RIASEC)
What you take with you
Skills rated for how well they transfer into other occupations.
O*NET 30.3 transferable skills, importance scale
Knowledge the work draws on
Abilities it leans on
O*NET 30.3 abilities and knowledge, importance scale
How this job is advertised
The same work is posted under many titles — this is what to search for.
O*NET 30.3 job titles reported for this occupation
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What changed since 2015
Comparing O*NET release 20.1 (2015-10-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning.
Now listed 3
No longer listed 3
Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.
Related jobs
O*NET 30.3 related occupations
Also called
O*NET 30.3 alternative titles
The same work in Europe
| ESCO occupation | ISCO | Match |
|---|---|---|
| rental service representative | 5249.2 | exact |
| rental service representative in recreational and sports goods | 5249.2.2.1 | broader |
| rental service representative in video tapes and disks | 5249.2.2.2 | broader |
| rental service representative in trucks | 5249.2.1.6 | broader |
| rental service representative in construction and civil engineering machinery | 5249.2.1.4 | broader |
| rental service representative in personal and household goods | 5249.2.2 | broader |
| rental service representative in agricultural machinery and equipment | 5249.2.1.1 | broader |
| rental service representative in office machinery and equipment | 5249.2.1.5 | broader |
| rental service representative in machinery, equipment and tangible goods | 5249.2.1 | broader |
| rental service representative in water transport equipment | 5249.2.1.7 | broader |
| rental service representative in air transport equipment | 5249.2.1.2 | broader |
| vehicle rental agent | 5249.3 | broader |
Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)
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