Occupations · Personal Care and Service
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
O*NET 30.3 Database (USDOL/ETA) · occupation code 39-1013.00
What it pays
A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.
BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage
Pay over time
Median up 21% between 2019 and 2024, before inflation. The band shows the 10th to 90th percentile.
BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.
Where the jobs are
| Metro area | Median wage | Employed |
|---|---|---|
| Las Vegas-Henderson-Paradise, NV | $64,830 | 4,890 |
| Atlantic City-Hammonton, NJ | $62,060 | 1,080 |
| Riverside-San Bernardino-Ontario, CA | $64,320 | 800 |
| Chicago-Naperville-Elgin, IL-IN-WI | $64,280 | 630 |
| Gulfport-Biloxi-Pascagoula, MS | $56,720 | 580 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $58,530 | 520 |
| San Diego-Carlsbad, CA | $72,640 | 490 |
| Sacramento--Roseville--Arden-Arcade, CA | $73,780 | 460 |
| Reno, NV | $53,970 | 440 |
| Seattle-Tacoma-Bellevue, WA | $78,210 | 430 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $62,270 | 380 |
| Minneapolis-St. Paul-Bloomington, MN-WI | $47,480 | 320 |
BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation
Typical education to enter: High school diploma or equivalent · BLS Employment Projections 2024–34
What people in this job actually do
Ordered by how important the work is rated.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
O*NET 30.3 task ratings, importance scale
Skills that matter most
Importance, rated 1 to 5.
O*NET 30.3 skills, importance scale
Software and tools
A dot marks what O*NET flags as in demand.
O*NET 30.3 software skills · hot-technology flag
What this work is actually like
Conditions rated against the average across all occupations — only what makes this job different is listed.
O*NET 30.3 Job Zones
Working conditions that stand out
O*NET 30.3 work context, frequency scale · observed 2022-08
How people actually get in
Share of workers by the education they hold.
O*NET 30.2 education, training and experience · observed 2022-08
What kind of person the work suits
Occupational interest profile, rated 1 to 7.
O*NET 30.2 occupational interests (RIASEC)
What you take with you
Skills rated for how well they transfer into other occupations.
O*NET 30.3 transferable skills, importance scale
Knowledge the work draws on
Abilities it leans on
O*NET 30.3 abilities and knowledge, importance scale
How this job is advertised
The same work is posted under many titles — this is what to search for.
O*NET 30.3 job titles reported for this occupation
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What changed since 2020
Comparing O*NET release 25.1 (2020-11-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning. 1 entries that were only relabelled between releases are left out.
Now listed 1
No longer listed 2
Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.
Related jobs
O*NET 30.3 related occupations
Also called
O*NET 30.3 alternative titles
The same work in Europe
| ESCO occupation | ISCO | Match |
|---|---|---|
| casino gaming manager | 4212.4 | exact |
| gambling manager | 1431.2.3 | close |
Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)
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