Occupations · Sales
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
O*NET 30.3 Database (USDOL/ETA) · occupation code 41-1012.00
What it pays
A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.
BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage
Pay over time
Median up 51% between 2003 and 2024, before inflation. The band shows the 10th to 90th percentile.
BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.
Where the jobs are
| Metro area | Median wage | Employed |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ-PA | $109,770 | 19,460 |
| Los Angeles-Long Beach-Anaheim, CA | $81,890 | 7,330 |
| Dallas-Fort Worth-Arlington, TX | $77,260 | 6,520 |
| Atlanta-Sandy Springs-Roswell, GA | $79,290 | 6,490 |
| Denver-Aurora-Lakewood, CO | $103,560 | 5,770 |
| Houston-The Woodlands-Sugar Land, TX | $73,940 | 5,280 |
| Boston-Cambridge-Newton, MA-NH | $115,240 | 5,060 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $96,550 | 5,050 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $100,140 | 4,860 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $89,300 | 4,330 |
| Seattle-Tacoma-Bellevue, WA | $98,720 | 4,020 |
| Chicago-Naperville-Elgin, IL-IN-WI | $82,200 | 3,740 |
BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation
Typical education to enter: High school diploma or equivalent · BLS Employment Projections 2024–34
What people in this job actually do
Ordered by how important the work is rated.
- Monitor sales staff performance to ensure that goals are met.
- Visit retailers and sales representatives to promote products and gather information.
- Formulate pricing policies on merchandise according to profitability requirements.
- Provide staff with assistance in performing difficult or complicated duties.
- Prepare sales and inventory reports for management and budget departments.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Examine products purchased for resale or received for storage to determine product condition.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Analyze details of sales territories to assess their growth potential and to set quotas.
O*NET 30.3 task ratings, importance scale
Skills that matter most
Importance, rated 1 to 5.
O*NET 30.3 skills, importance scale
Software and tools
A dot marks what O*NET flags as in demand.
O*NET 30.3 software skills · hot-technology flag
What this work is actually like
Conditions rated against the average across all occupations — only what makes this job different is listed.
O*NET 30.3 Job Zones
Working conditions that stand out
O*NET 30.3 work context, frequency scale · observed 2020-08
How people actually get in
Share of workers by the education they hold.
O*NET 30.2 education, training and experience · observed 2020-08
What kind of person the work suits
Occupational interest profile, rated 1 to 7.
O*NET 30.2 occupational interests (RIASEC)
What you take with you
Skills rated for how well they transfer into other occupations.
O*NET 30.3 transferable skills, importance scale
Knowledge the work draws on
Abilities it leans on
O*NET 30.3 abilities and knowledge, importance scale
How this job is advertised
The same work is posted under many titles — this is what to search for.
O*NET 30.3 job titles reported for this occupation
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What changed since 2015
Comparing O*NET release 20.1 (2015-10-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning. 1 entries that were only relabelled between releases are left out.
Now listed 10
No longer listed 2
Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.
Related jobs
O*NET 30.3 related occupations
Also called
O*NET 30.3 alternative titles
The same work in Europe
| ESCO occupation | ISCO | Match |
|---|---|---|
| shop manager | 1420.4 | close |
| shop supervisor | 5222.1 | broader |
| press and stationery shop manager | 1420.4.36 | broader |
| second-hand shop manager | 1420.4.37 | broader |
| supermarket manager | 1420.5 | broader |
| sporting and outdoor accessories shop manager | 1420.4.39 | broader |
| bookshop manager | 1420.4.8 | broader |
| shoe and leather accessories shop manager | 1420.4.38 | broader |
Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)
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