Occupations · Office and Administrative Support
Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
O*NET 30.3 Database (USDOL/ETA) · occupation code 43-9041.00
What it pays
A single “average salary” hides the spread. This is the whole distribution — the gap between the bottom and top bar is usually the number that matters.
BLS Occupational Employment and Wage Statistics, May 2024 · national, cross-industry · annual wage
Pay over time
Median up 70% between 2003 and 2024, before inflation. The band shows the 10th to 90th percentile.
BLS OEWS, one release per year. Before May 2011 only national estimates were published, so geography detail starts there.
Where the jobs are
| Metro area | Median wage | Employed |
|---|---|---|
| Dallas-Fort Worth-Arlington, TX | $53,360 | 9,400 |
| Los Angeles-Long Beach-Anaheim, CA | $49,410 | 7,940 |
| Atlanta-Sandy Springs-Roswell, GA | $46,350 | 7,230 |
| New York-Newark-Jersey City, NY-NJ-PA | $60,040 | 6,910 |
| Phoenix-Mesa-Scottsdale, AZ | $49,290 | 6,300 |
| Chicago-Naperville-Elgin, IL-IN-WI | $48,650 | 5,660 |
| Houston-The Woodlands-Sugar Land, TX | $46,720 | 4,070 |
| Tampa-St. Petersburg-Clearwater, FL | $47,500 | 3,920 |
| Boston-Cambridge-Newton, MA-NH | $57,130 | 3,710 |
| Nashville-Davidson--Murfreesboro--Franklin, TN | $48,250 | 3,500 |
| San Antonio-New Braunfels, TX | $49,800 | 3,460 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $48,980 | 3,400 |
BLS OEWS May 2024, metropolitan estimates · the 12 areas with the most people in this occupation
Typical education to enter: High school diploma or equivalent · BLS Employment Projections 2024–34
What people in this job actually do
Ordered by how important the work is rated.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Pay small claims.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
O*NET 30.3 task ratings, importance scale
Skills that matter most
Importance, rated 1 to 5.
O*NET 30.3 skills, importance scale
Software and tools
A dot marks what O*NET flags as in demand.
O*NET 30.3 software skills · hot-technology flag
What this work is actually like
Conditions rated against the average across all occupations — only what makes this job different is listed.
O*NET 30.3 Job Zones
Working conditions that stand out
O*NET 30.3 work context, frequency scale · observed 2022-08
How people actually get in
Share of workers by the education they hold.
O*NET 30.2 education, training and experience · observed 2022-08
What kind of person the work suits
Occupational interest profile, rated 1 to 7.
O*NET 30.2 occupational interests (RIASEC)
What you take with you
Skills rated for how well they transfer into other occupations.
O*NET 30.3 transferable skills, importance scale
Knowledge the work draws on
Abilities it leans on
O*NET 30.3 abilities and knowledge, importance scale
How this job is advertised
The same work is posted under many titles — this is what to search for.
O*NET 30.3 job titles reported for this occupation
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What changed since 2015
Comparing O*NET release 20.1 (2015-10-01) with 30.3 (2026-05-01). Signs, not colour alone, carry the meaning.
Now listed 7
No longer listed 4
Diff across the O*NET releases held here in full since October 2015, following occupations through merges and retirements. O*NET re-surveys occupations on a rolling cycle, so “no change” can also mean “not re-surveyed”.
Related jobs
O*NET 30.3 related occupations
Also called
O*NET 30.3 alternative titles
The same work in Europe
| ESCO occupation | ISCO | Match |
|---|---|---|
| insurance clerk | 4312.4 | exact |
| insurance claims handler | 3315.3 | close |
Official ESCO ↔ O*NET crosswalk (ESCO Secretariat with USDOL/ETA)
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